Super device, support with false statements!

Super device, support with false statements!

LG 3D Blu-ray BH7240BW 5.1 home theater system (1200 Watt, Ultra HD upscaling, Wi-Fi, Smart TV, Bluetooth, wireless rear speakers) (Electronics)

Customer Review

Hello everybody. I once had the LG Support written since my newly purchased home theater system LG BH7240BW constantly while trying to play MKV videos, crashes. I just get a white image, no matter if on a USB drive or via network from the NAS. Then only helps pull the power plug, nothing else.

With my LG BP620 and my LG BH7220B that goes flawlessly.

The MKV playback (MKV icon) officially supported in the data sheet, advertising and also on the player itself.

What the support answered me then, made me at first incredulous, then I was really upset.

Here the full excerpt:

"Dear Mr. xxxxxxx,

Thank you for your contact LG Electronics Germany GmbH.

As part of the rights management adapting the BH7420BW can no longer play the desired files you unfortunately. Moreover are MKV file container's open, so he kannd flawless operation can not be guaranteed even when the BH7220B.

If you have further questions or suggestions, you can not hesitate to contact us again.

For inquiries, please send the complete e-mail traffic.

With best regards

xxxx xxxxxx
LG Electronics Germany GmbH "

I think, if that's true, that this is a baseless impertinence towards the customer and a huge step backwards against the ever-popular and forward-looking MKV format. In addition, it borders on false pretenses, so that eventually will become so. A big "MKV" icon denounces the player front panel.

Thus, the device is completely useless to me, since I almost exclusively MKV's had, and these can not play.

Will the device thus send back and go to the competition.

Above all, I thought at first that it is a software problem, because while playing a MKV image is simply white and the system crashes. Per USB stick the same problem. Well, rather than as a message "format can not be played" the device crashes easily.

Basically it does not matter what format is included in the MKV container (AVCHD, TS, MPEG4) .If nothing would me.

A warranted function is simply deleted, although this is advertised. I am really disappointed.

Device would otherwise be ideal for me. Amazon as always top.

Edit: I just noticed that all the MP4 container no longer be played back with me.

The only thing that is played properly, are MTS / M2TS streams (original AVCHD). But even with 25P / 50i.
And of course music streams. The also run very well.

Here one can hardly speak of media playback ...

Update: I have carried out a firmware update of my NAS. Now the MKV's running again. Unfortunately, but not the streams from the USB stick. So I can live.

But what does not go, is the lousy support. As is not dealt with my problems, but said that the MKV support was removed. What is one to think?! Okay, I've changed rating from 2 to 4 stars.

The instrument itself is easy to install. For the price was just the best. Even Ultra HD upscaling dominated the player. Important, I found that no SlotIn drive is installed, there was no longer figure out with my older system due to a defect the disc.

Even if the rear speakers must be wired in spite radio back, no more cable must be routed to the rear of the receiver. Disadvantage: an additional power supply for the radio transmitter to which the rear are connected must be present. In addition, the radio transmitter is quite large, about how a small cereal box.

All cables are in my opinion long enough 3m should be enough. The rear can be connected not only via radio, exclusively via cable is.

Oh yes, the small radio receiver that comes into the receiver, would have been thrown away almost. My wife had unpacked everything, the small black part tucked in a corner of the Styrofoam packaging.

The reception is working properly, had not yet humming noise. I found the default settings too unbalanced, the rear and the front, I found too low, the subwoofer volume too loud.

All speakers can be connected easily, everything is color-coded.

The player is connected with me via LAN, WLAN I have not tested. Have a fixed IP assigned, so can be set manually.

Video playback looks very good, crystal clear images of full HD and DVD.

If you try using SmartShare 1080 50p content reproduce, followed by an incompatibility message that streams run but properly. 24p, 50i and 30p / 25p to run without notification.

Music and pictures are all represented. Because even now from the NAS everything goes, I'm satisfied. USB I do not use anyway.

For the price you can not get better. Especially as the Bluray Player is very quiet, which was important to me.

I use the standard remote control actually as good as not. Find you but too sluggish.

Have all the coding on my Harmony One Advanced, because it runs smoothly.

SmartLink I deactivated, since I the device with my universal remote control maneuver and would not, that this influence via HDMI CEC.

As I said, equipment is great, absolutely no support. Misleading is simply unacceptable, and no answer to my questions. Otherwise there would have been 5 stars.

The right film for the cell phone Rank: 4/5
January 15
Fluffy - good. Rank: 4/5
August 24
Serve the purpose Rank: 5/5
February 14
Assessment and Testing Rank: 4/5
January 6
Premium Gold Collection Rank: 3/5
September 23

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