I was sent to another in a not really protective packaging the clock &. Here this lady went ladies clock broke the glass. The other clock again not what was probably due to the smaller watch glass. After I reported the SanwoodTeam the damage that they have already reported within one day with me and apologized for it and me the proposal submitted to transfer the money back and keep the broken clock me easily. After my approval, I got the money transferred a few days later. I again ordered me this clock. Let's see if she gets this time undamaged. Service: 5 stars Packaging: 1? Star ..