Support unusable for Austria currently

I have already bought an evolution years ago and was pleased so far.
For a second car I have also bought again an evolution. The connecting is yes as usual quite ok.
By connecting to a wide variety of phones, it did not work but then. The pairing still works, but then is already terminal. Visited the great site and filled out the form. Unfortunately, the promised 48 hours reaction time are gone long ago and by telephone to get seem only from Germany to Hotline :-(