Technique ok, ... but the support should not automate it

The appliance complies with the technical specifications, which I have not tested the surge protector or could test.
It just did not come in here shown alugebürsteten outer appearance to, but in a brass-colored look. Since I wanted to continue working quickly and the study is loaded cable (IT-ler seem Cable attract like magnets iron filings), also the part should be visible disappear behind the desk in the corner, it was not soo critical.
So: Packaging opened and used. However, I wrote back, if I could do a conversion in spite of open packaging.
Prefer not to say, but a return slip. Should I therefore take the risk, then to hear that it would be accepted only in the Originaleingeschweisten packaging? The was destroyed, because otherwise you do not get out the product. A question with no clear answer is unanswered for me. This procedure will cost at least half a star.
But this brass-colored optics is unreasonable, especially since the client is not informed here that there is such a thing, and it can therefore choose, costs a minimum of one and a half stars.