The customer as a mechanic? Disappointing Manufacturer Service

I've been looking for a reliable device and have ordered the cross trainer, because he was awarded as the winner and had good reviews. He came in a huge box, and the building was quite expensive, but with a little Ikea experience to create entirely. At first I had a positive impression. The elliptical machine was stable, ran quietly and around, the various levels of difficulty allowed me an exercise that met my needs, and he was not loud (but I had it in use not long).

But from the outset there was a problem: The training computer was not working and without a computer makes an elliptical machine only half as much fun. I immediately wrote to Amazon, where I was advised to contact me directly to the manufacturer. I hoped it would be enough if I got a new computer sent. But I was told that most of the sensor is adjusted inside. I should therefore unscrew the side panel of the unit and see if I could set up the sensor again. I was not satisfied with this information, because it's not my job to make repairs to such a device. , Nonetheless I was a because me dreading having to completely dismantle and pack the elliptical machine again.

But even after my intervention, the problem was not resolved: The computer is still not working. I wrote again to the Customer. This time it was proposed to me to test the computer with a different cable, but this, as I have to say was not very difficult. After that, it is still not closed and I got sent a new computer. But even this did not work on the device. The customer service was also now not willing to replace the whole unit or pick it up for repair, and asked me, a cable inside the unit now exchange by hand, which I had the entire unit must take apart ... and since I had finally enough. Of course you can easily save the customer money, if one merely expresses its customers repair manuals in hand.

I spoke about the case Amazon. Although already more than four weeks had passed, Amazon was willing to take back the power. Why is a big compliment to the excellent customer service from Amazon! That worked all problems, I had not even dismantle the device. However, the device I would not recommend if you are caught not error-free copy, you have a lot of stress and can adapt to an endless mail exchange with the manufacturer. Therefore, only two points.