The spring support is broken after 9 months

After 9 Monatrn the seatpost was broken. The Händeler did not appear and I have tried to redeem directly from the manufacturer warranty. The first strange thing was that the exchange should be carried out only through a dealer. I had then found imerhin a local dealer who wanted to carry out the exchange.

Unfortunately, the seatpost was immmer not replaced even after 5 weeks.

If you call there, they tell me that you still care. Fax and e-mails are not answered.

The person responsible has probably left the company. Now I have the new Satellstütze and all is well again.

Perhaps the seatpost is so broke, because it was not set hard enough. I'll set the new harder in every case.