Total lack of professionalism and non-existent after-sales services

You want to buy a quality headset? With proper after-sales service? Move along ...

I bought this helmet August 19, 2012, less than a year after the earpiece right to stop working for no reason.

So I contacted the customer service on [....] because the product warranty was 3 years I have previously done all the tests to be sure that the problem does not come from me, I then sent the form to the support that answered me:

Dear Customer,

We regret to inform you, but if you have already tested the product on several computers and you get the same result, there is probably a hardware failure ...

... We advise you to return your product where you bought it to an exchange or credit. "

We can already see that they too do not mastered French and they are already negative in the first lines of the first email response ...

Jai responded to the email explaining that the guarantee had expired and the dealer quon therefore sent me home to léventuel return the product.

Then I had to send an additional email because I had a receipt informing me that my email had been deleted without being read from the box [email protected] .. Jaimerai also noted that despite receiving accused jai still waited four days to send the email.

Despite this still nayant response from them, I sent one last email saying that I no longer buy products home sils refuse to honor their warranty of 3 years and I still had the right to delete My email without a response from them.

If I can give you a tip, buy the helmet "Logitech USB Headset H360 USB Headset" you will have a headset with a similar finish, so you can rely on after-sales service of the brand.