Twice uses - broken

Based on an egg-clock - but seemingly at a particularly sensitive.
Did last week my Sony RX 100 screwed on to test the thing for my trip tomorrow.
Once I have the thing out of the box brought up empty.
Yes - twice probably too much. No ticking, no movement, it rattles a bit.

I just got on Friday (noon) via Amazon wg. reported the complaint to the manufacturer (buying is more than 30 days ago, so it's not just about Amazon) - and now on Monday afternoon it no feedback - not even an acknowledgment of receipt or similar ..
Above all, tomorrow is my trip to the mountains, where I so just wanted to make some nice time-lapse series.
Perhaps you would have at timely response on Freitga yes quickly can send a replacement part that - would have until tomorrow morning because - with luck / Express.

Good - everything goes well with such a large manufacturer somewhat slower - but this must not indeed be my mood better.

1 star for the unreliability of the unit (do not want more to plan for a trip and for the potted plants at home do not need it, so in short, something delicate: toy, no serious equipment), 1 Star for the starvation of the manufacturer. Turns my sum twice a star for each category. Do not confuse with 2 stars - then had already worked out something, and then I'm not really stingy with stars here. My date unbefriedigendster purchase from Amazon in all these years.