The customer service of Elecsa is a disaster and deserves the name "Service" or "Customer Service" is not. Requests by e-mail were answered reluctantly and without salutation. I sent the defective valve at my expense of the company ... ... then happened first for 3 weeks nothing. Only at my request, I received the answer: The lever is canceled! Customer fault !!!
When asked how this is possible and whether it could possibly be a material error or misinterpretation: no answer. At my request to send me my valve back, I got the answer: You need to pay the postage costs! Goodwill? Warranty? Courtesy? All foreign words for Elecsa !!!
Their motto: self-blame, who buys from us!
