The support of Amazon was hopelessly overwhelmed with the complaint. Besides the sycophantic apologies always the same came therefore as much. Several different Supporter not succeed despite repeated requests to pick up the phone to the actual supplier to clarify whether the error in the Amazon description or product was located. But simple-minded always geiche text modules were therefore. And the redemption offer. Clarification? Unfortunately, no. Arises the question whether there really still people are employed or trained monkeys!