High quality tea and very design. The choice of temperature is very convenient and the water is heated quickly. No plastic except the limestone filter (which is removable) The kettle gives an impression of quality and strength. In addition, highly effective customer service: the delivery person being visited me while I was away two recovery, I had to go get their deposit, more than an hour's drive (no 3rd delivery). An hour after sending an email to the sender (The Give Pleasure), they met me and found a solution to my problem of delivery!