I can only confirm all the positive comments on this unit. Even the order at Amazon and a product-related demand on my part went smoothly. The callback service works well. This means I think is exemplary. No annoying waiting on the phone at ceaseless droning music, no announcements, which key you should press on the phone for that concern. The delivery was made by Hermes about an hour by telephone notice on time within the agreed time window 10:00 to 14:00 h. The new machine has been unpacked in the stairwell, the base plate has been mounted, connect the machine and a short trial run. The defective old unit was taken. No nagging, because I live on the third floor (no lift). I am very pleased with how everything has expired, and the washing machine I'm also very satisfied. Simple, logical operation, low operating noise. Whether it will last for 24 years like my AEG Lavamat 925 ... Probably not. But it has also cost a lot less and will certainly help save electricity. I only wish that the time frame for the delivery of 4 hours would be reduced to 2 hours. Or that you will call and informed earlier, when the delivery will take place.