wait wait wait ... and no end

Unfortunately, I had traveled the insurance on the third day take what extent also no problem. Insurance (Ergo) was absolutely helpful and courteous, but not the repair service. The Tablet is now already since 10-04-15 in Werkt instead and I keep getting the info: the supplier can not deliver the spare part (display module). According to its own inquiries to Samsung and even in their official service partners repair is done at the latest after 10 days.
With RTS, the partner of Ergo, it already takes now 4 weeks and there is no end in sight. (Were before überhaut the spare parts ordered) time compensation of 90%: The first statement of the RTS hotline. The ladies of RTS are indeed stehts nice and polite but definite predictions about the time they do not hit.
Information from Ergo: the next time sending in its own repair service and billing via estimate.
As I said, the original Samsung partners all in about 10 days.