As much as I understand when a new product is not working. A manufacturing defect is entendable even if it's infuriating. But when it is a so called reconditioned product tested at the factory, I am overwhelmed. For me the work was not done properly during repackaging. Upon lighting and the first rinse, no drop of water is not output from the front of the machine. Everything started from the rear of the worktop. In trying to make coffee, the same conclusion. I put 2 stars anyway because delivery and packaging were on top.