I ordered this juicer as my daughter the same and is satisfied; Mine (same reference) to a small piece of plastic and more, but she fled after two or three mixed fruit. On top of that there a lot of loss in fruit pulp, which is not the case of my daughter's. Like what a product can be the same and do not work the same way. I use it regularly anyway, it makes me good juice, I have just a little more cleaning to do after use.