No function + Support = no money thrown out

For that I have ordered a Vergleichsportal CyberLink PowerDVD 14 and PowerDirector13. PowerDirector13 I got as installation media over Amazon and PwerDVD 14 I download version had purchased from another online store.

Generally have / I had both with CyberLink PowerDVD 14 as well as with PowerDirector13 incredibly many problems. Both programs have been installed without error messages and they could not be activated. When to start the program as an administrator attempt came only PowerDirector13 a message that just about CyberLink no connection could be established. And I've even temporarily both the firewall and antivirus software turned off completely (when you restart the computer they have not been uploaded and is not enabled), User Account Control is disabled, checked proxy settings and netsh winsock reset performed nothing has helped. The driver of the entire PC (not just the graphics card) were updated newer drivers do not exist!

The support is obviously somewhere abroad and has many problems with powerful understanding of the issues. After a while, was activated by entering the activation code in CDKey PowerDirector13 and could now be used at last. However, the same way for the activation of PowerDVD14 Ultra can not be used here works that not even though the support DxDiag file has to be asked by my disposal (on the computer were to Neuaufsetzen any personal data). The support means that the activation is probably blocked by something. I've been looking at hosts even after CyberLink entries here was not a single entry to find

The Ultra PowerDVD14 I bought end of February 2015. Today we have the 4/12/2015 and the program still does not.

Even though my PC is a bit older, it still should be possible to bring the program up and running (at least I found no restrictions to the following configuration):

MB: Gigabyte Z68X-UD3-B3
CPU: i7-2600
RAM: Corsair 4x4 = 16 GB 1333 MHz
Graphics: ATI Radeon HD 6970
HDD: ST2000DL003-9VT166
BS: Win7 Home Edition 64bit

Perhaps the program is really good too, but my conclusion is that it is a fairly immature product in the case that actually may not even be sold as a supplement shame about 55,00 But I remember why I competition changed.