The first weather station was delivered quickly and was build also straightforward. After the monitor switch on an error message that the application can not be loaded. Also a reset did not change.
6/20/2014 - 1st unit defective returned. Some intermediate questions about the whereabouts, it should be replaced soon. I'm waiting ...
15.07.2014 - the replacement device arrives
The unit then went through several weeks without errors. Then suddenly WLAN failure. Restart the station initially brought success. Then the failures came more often. Several times a week. So I have the station to the factory settings reset and redecorated. Short success, then failure. WLAN is recognized, even at full power, but a connection is impossible.
10/06/2014 - I complain at Feelma, wanted my money back. Feelma refers to the right of rectification / repair and me the link will be sent to a new firmware. These I install and fact can be the station again operate. 1. Repair of 2 device so successful. However, only up to
04/11/2014 - WLAN is again completely dropped out and even the attempt to connect an unsecured network fails. So I complain again and willing to re-repair, this time from the manufacturer / shipper, a. I get a return ticket and it take some days before I can pack and ship the device. In the meantime, the unit is completely "dead" even the display broke up and end in strips.
10.11.2014 - the monitor (the Weather Station) goes via DHL to the dealer for repair. The question of how long it takes roughly? Was charged with: "The inspection and repair will take approximately 10 working days after receipt of goods in claim" answered.
24/11/2014 still no return information.
I seriously wonder whether I as a customer to place high demands on quality and service. My money was debited immediately and I'm standing there with defective, or no goods.
Once again, I would not buy this product. When he has time works properly this very interesting technique and evaluation and would be investing a great device, for which I am ready even 209. Technology can sometimes go wrong, no question. But what service I can offer to customers. Should not be done everything to the customers of the company already has given the confidence to absolutely satisfy !? Appliances are labeled in the shop as available, but in exchange devices, the customer has to wait weeks, even if the defect existed at delivery and not only after 20 months.
The error in the "WLAN" occurs often that give research on the internet and here on Amazon. It but nobody seems part of the company to respond. Communication with the customer. It would be so easy to learn today to customers through the Internet, but also because nothing happens. It is probably true that individual employees / interior bust your butt, but the fish stinks again at the head.
25/11/2014 Once again, I ask by e-mail in the company gradually Tatsche I get after 15 minutes, the information which is my unit faulty and was not repaired and replaced. When will I receive my new, hopefully functioning unit, I do not know, hope dies last known.
