This book is simply indispensable! Numerous conflicts and unnecessary frustration could be avoided with these tips. I'll even attend a course to deepen. I am totally convinced by this method of non-violent communication, put the child up to equal respect as adults, as an adult "become" and not as a "sub human"! It includes many practical exercises to implement multiple testimonies, explanatory, brief comic books, in addition to having an excellent contained, it is easy to read.