Indeed I am always delighted. firstly, the Tefal products are of a quality no-name from their cheaper competitors. Teflon does not stick at all even after several uses, the hob and the fondue pots are dishwasher-safe. Compared to competitors still, the device is sturdy and design. Secondly, I bought reconditioned via amazon offers. The service is impeccable, I just wish they did not notice that one of the storage racks of fondue pots (below the device) was broken.