amazon fucked up

I'm not here to talk about the musical content, but from what I received
I got a version without the DVD (without the sticker 3cd + dvd special edition), so I want to share this article and it's impossible because I have a choice between order another article or exactly the same article, I like no other article I want the same item but with the DVD, if I go further in the process I am asked to select a payment card and choose from those recorded on my account, and there I was told that 'no payment card is registered, I re-register my credit card, click and find myself at the beginning of the procedure and so on
so I can return the item for a refund outright, but if I recommend the article I originally wanted already I am not receiving the version with the DVD, the error may occur again and again I'm to pay the harbor, I had not initially paid for my order initially included another article
customer since 2003 I have probably spent several thousand dollars at home and I realize that every year the quality of service drops,
amazon is short more it