I sent an email to the sté plc sports and I never got an answer the treadmill came back with broken caps - lock fastening safety belt has bent spring busting lack the oil bottle the treadmill is scratched on all lengths and on the handlebar I think this is a treadmill that has already been used and returned to the sté plc sports who repackaged to redirect it to a new clent I asked the sté plc financial compensation and I still await a reply; this treadmill was actually common gift for a friend we were very very disappointed; I therefore expect from you financial compensation