Articles top, but ... not receive unused equipment NEW

Yes, I know, here's the article should be assessed ... who would actually get 5 stars. Image display, random switching, timing, service, appearance ... everything perfectly, but here, the manufacturer is also the seller, and therefore the overall assessment:

Product great, but to my notice that I have received B-Ware (film partially detached from the screen, coiled power cord dirty, damaged inner box ...) has not been discussed on a discount, but I got the part Cytem following statement:

"At the time of your order we have before shipment almost all
Devices sighted and tested. This we do for quality assurance
always when a new supply of goods has reached our shipping depot. It
can not be avoided, that the package is opened to the
Device, to test the power supply and the remote control of the device.
However, this does not mean that from virgin B-goods. "

It was then only offered me the return.
In my opinion, a quality assurance should be held elsewhere. As a customer I expect when delivered an original packed new device, unless otherwise advertised. The Cytem Declaration leaves me with a bad feeling! Nevertheless, I have to keep the frame and me a 15 "frame (which was absolutely new) bought at Cytem because the product completely thrilled me.