The "intensive customer care" by WMF (Warning: Satire) are the reason why I have written to me on the flags, inexperienced consumers who are looking for a new coffee machine, to preserve against potential harm.
Because it takes a long time to make a satisfied customer a dissatisfied. Even longer it takes to galvanize the dissatisfied customers and to share his negative experience. But chasing Saul is converted as in the biblical story of the Christians in the faithful Paul, I have walked myself into a WMF 800 WMF 800 from Warner-worshipers:
DO NOT BUY WMF 800, the likelihood of equipment failure is much too high for the price FOR THIS MACHINE IS REQUIRED!
To our history:
Beguiled by the taste of Café Crema and the many coffee compositions that could be produced with little effort, my wife and I decided after a long search and tasting phase for undoubtedly not cheap coffee machines WMF 800. And this decision have long no regrets.
But shortly after the warranty the machine for the first time reported an error: "Fill water tank". And although a complete full water tank was inserted. After briefly removing the water tank and a new pushing the error message was gone and did not come back - we thought!
First, in several weeks apart but then the error occurred in ever shorter intervals now
and could ultimately no longer be resolved with simple removal of the water tank. Rather, even slight pressure on the water tank now had to be given so that any coffee was produced.
It ended up that -no matter how much pressure exerted wurde- ultimately no more coffee was produced.
Our first contact with the WMF customer service was then already a revelation, unfortunately in a negative way. Instead of accepting my problem in more detail, was on a fixed, non-negotiable service fee of 99, - Euro made (probably already inclusive of VAT, it has been pointed out several times!). Added to this would even the cost of spare parts and so on ... more unpleasant details I will spare me here, as they were already listed in other reviews, the report in a similar form on WMF, ...
Only after intervention of my Küchenstudios the coffee machine was repaired under warranty. But for that I had the machine for about 100 km away Küchenstudio bring and they (The repair report noted that renewed because of the failure of the level sensor and the product was purified and decalcified the machine) after repair there to pick up again. By the way: to get a possible driving reimbursement offered, I did not really expect.
For our café-enjoyment we have therefore taken the traveling reluctant in buying, but were already more than disappointed with the non-customer friendly treatment by WMF. But because at first good Espresso and Café Crema was again to enjoy, this negative aspect came nearly into oblivion.
But then the horror and the fear came back. The message "Fill water tank", the writing on the wall of our first contact with the WMF customer service, reappeared on the screen of the machine, not even a year after - from WMF view - successful repair.
Again, could eliminate the error easy removal and insertion of the water tank. But again only temporarily, the story repeated itself. Renewed contact with the "Customer", re-treatment according to the book, renewed indication of charge and any goodwill to repair and pay the bill ...
Here I break off my narrative to not upset me again.
I have given up hope that a new repair is possible by means of my kitchen studios. I now be issued in the depths of the Internet, there to tell my story. And unfortunately I can not forgive less than one star, because even the machine has not earned.
Maybe I can help so that others make the same mistake as we do and buy a WMF 800!
After all, who now still thinks that the customer service at WMF offers a service for customers who also believes that a Brimstone folds lemons!
