Canceled suction cup after 11 months

Hi, how Lars S. has already been described, joined me on the problem that the bracket is broken in the area of ​​the suction cup. It being understood that the part actually almost never off. or has been mounted. Only very rarely at times to clean the disk, but in the whole time maybe 5 times. Then whatsoever good boy without brute force. Nevertheless, the part is now canceled. Yesterday I contacted the seller and wait for a response.
Besides, it has always held good at the plate, never dropped. Even my phone type Alcatel OT 918 D was kept fine. However, you already had it safely clamped between the jaws foam. Since the right side which lie on the phone high / low volume buttons, the holder pressed during clamping close attention. This changed when attaching the volume setting. Also could only with difficulty the charging cable. Conclusion: Does well on the disc, is only suitable for Alcatel, and the quality of materials must be placed in doubt, unfortunately, heavily. Now hope for a consumer-friendly solution by the seller and I will leave later at this point exactly to that point yet.

So here the announced supplement. First two citations from the seller:

1) "Hello, the item is only 24 months warranty, no
Guarantee, that would have after the first half year to prove to us
that the product was defective from the beginning. This is in your
Not given case, so no warranty case.

However, we can offer the a gebrochende
Component inexpensive replacement delivery.

mfg team MP24 "

2) "Hello, for 5 Euro will replace the defective of the two components. Returns come no more.
Sure, there are also versions of durable materials such as metal or wood with appropriate prices.
Have we not in the program. Plastic is brittle or it contains too many plasticizers, which also re-cons
contains within itself. "

mfg
Team MP24

Whether this is a user-friendly solution, this may each be assessed in itself. I have an opinion, and I do not want to annoy me again at a later date about the article. In that regard, I have refrained from buying for another 5 expensive plastic scrap. I would have expected a redemption or Ersatzlieferunng.