When I heard that Hermes, the consignor has dawned me already .... the product was then 800m issued on Monday in a "neighbor", without notifying me. When you call in the next day Hermes learn in passing that it was submitted at xyz. The Local tells me about the name of an address at 800 meters, some unknown "neighbor". I was comforted, "We make sure" - "How long will that take" - "Can not say". Renewed call for Hermes the next day, it was in progress. Again, no information on the duration. On Saturday, early afternoon: A driver passes. Hardly speaks German, want, I'll sign something that I have received the goods. I will not sign of course. He has no idea where my package is. My Info that according to customer service with a neighbor (?!) name should be given xyz is also new to him! Calls again on the following Monday at Hermes on. It was "under construction since last Wednesday," and would "take up to 5 working days." Ok, after 5 days come again no packet or call from Hermes. Friday, after a final call to Hermes, there is still no news. I call Amazon to return want my money. I know there is only after 3 unsuccessful Hermes deliveries the chance to be set to a "No Hermes list". A desired compensation for the trouble there is not. For the interested reader ... there are also many reports of Amazon Hermes anger (just looking). I am, unfortunately, not an isolated case. There is not a possibility to choose the shipper in order to date also. With Amazon and DHL I had no such problems over 6 years.
But there is an answer from me! After next Tuesday my last order has arrived (DHL), I will make all my Amazon accounts dissolve (prime video / LOVEFiLM). So far, I was too lazy ... but with my dismissal I now also support the whole ethical and politically motivated criticism of Amazon's control behavior and the working conditions, etc. What I have experienced here is indeed only at the dispatch level, the impact of best shopping experience for the customer, which can provide a corporation.
Probably it comes anyway because the censorship: Amazon directives: including "Do not write about your experience with the dealer or the shipping (you can do this under Amazon.com/feedback perform)."
I am talking about but it should be noted that this product will be shipped with Hermes without that I had influence on it. Under feedback I can only write 800 characters and there is the "customer" does not benefit. Post'll also see "Amazon Hermes Forum"!
