Unfortunately, the disappointment, the frustration no huge, because that "thing" is neither cold nor hot, and the pilot also does not burn as well because, if it is broken.
So 1hour work for returning and new orders and still run the Hermes-Versand .....
Now have a new "heat cushion" of Soehnle ordered - let's see if that is at least warm.
So my back must hold still suffer a day longer.
Note:
The last "heating pad" - Beurer HK 115 Cosy - has kept even just 13 months.
But was otherwise highly recommended. Beurer has pledged to repair guarantee!
Addendum on 11/07/2013: Fa. Beurer has the defective heating pads replaced within 5 days with a new HK-115-Cosy. Rücksendeschein was sent on request. Good customer service - highly recommended !!!