The bracelet as such enjoyed the recipient very, but you were the 19 cm big. When I tried to change this, I only received the return receipt. An exchange seemed not provided. So I had to re-order the smaller 17 cm bracelet. 8 more expensive, on 2nd Christmas - so that there is at least still in the old year could shine as a substitute. Incredibly, it was two days all 19 cheaper. On the whole, a single usury !!! But the very last was that it was a production error. Opening of the buckle, the actually matching Pandora jewelry could not "turn up". A star is available for the visually fallen bracelet, the second star there for the Pandora store, then with goodwill exchanged the defective bracelet. My displeasure refers primarily to the developed overpriced price and the defect of the bracelet. Here I should follow the statement of Pandora employee future: not order something online.