Samsung said this for normal. Written informed to me with the 35db to everything was in order, only if he were louder than 35db there would be a shortage.
35db are very much:
25 dB limit for commercial work noise at night.
30 dB side street noises.
35 dB upper limit for noise at night in residential areas.
Thus, it looks like you are lucky enough to get a quiet device but if it whistled, then you get no exchange.
Can only say stay away.