After a short delivery time of the battery, including the tool sets with me arrived in very good condition. Actually, I would not have dared to open up my iPhone itself and to replace the battery pack. However, the service is very very bad at Apple. After calling up the device with a bad battery (mine was there), I sent it to Apple. You have the battery, even after countless requests, not changed. Now I am glad to have ordered this set. The change was really very quick and easy. To find out the battery, I had to slightly heat the back of the iPhone, because it has been very well glued. What is perhaps not quite as good, is the plastic tool. This is my broken very quickly, although I was very careful. With an orange peeler of Tupper but it has worked out great. Overall, this article is highly recommended and my iPhone is running perfectly again!