Result, I have sent my product to Amazon.com. I called as "incompatibility" pattern. You just follow the process online where a prepaid return label is available free to send its purpose. You have 30 days to return the goods after the refund request, otherwise Amazon.com reprélève the sum on your credit card ... that object. For my part, I asked online instant rebate gift and returned the subject the next day.
a loyal customer of Amazon.com for many years.