Unfortunately, I now had a damage, the classics: mobile slipped when taking it out of the shell of the hand and screen is cracked. Damage description was enough, no bitching or similar. While it would have sent dear yourself via DHL, but it was picked up by UPS mandatory from home. Here you but so could also enter hours after work, ultimately ok. Repair of course took a bit, but one has usually somewhere a replacement (easy) mobile phone, so it was bearable. All repaired clean properly.