the product already works more removing the pen (storing part) of the computer to view the video, the inner part of stoicker (each with electronics) remained stuck in the cable and I had the metallic cylinder (the outer envelope in hand. thereafter there was no way to bring the two parts to its original state I wanted to test the camera again (thus out of its cylindrical envelope) but it no longer works ... there is only the sound that passes ... so no video image. So full désatre, it is no longer usable. I wish I send you pictures of the state of the pen, but there is no way to make a "commitment" to this email. I will like you to replace me this pen camera. greetings herr marc