Not very satisfactory 1

We have received the cartridge in time. However, the roller appears damaged, because many times he made folds in lamination. We had to cut and cut ... cut off again and again .. well have lost more than 2 m Laminating and became chilly to use it, because every time the documents are lost. Are not at all satisfied especially as we are accustomed to using it and we never had any problems before. The cartridge should we be refunded or replaced? thank you for your comment and reply.