Since I now have the machine now almost 4 months in possession, so I would like to take this opportunity to revise my initial euphoria. The machine is in need of repair since yesterday. It is probably down there where the coil is used. At the beginning of sewing, it rattles and you have the feeling, the same flying a machine around the ears. Multiple tried without success. In W6 (yes it is still guaranteed, 10 years is indeed advertised) logged a repair. Have to be a email with a repair bill in the appendix. What in the Letter everything drinstand because is a heaven fear and worry, because: Basically, you have probably no chance that a problem of Nama is considered a warranty claim, because as I have read the letter, the machine is not broken and selbige received properly by the customer. Everything is now defective, probably due to the buyer's stupidity and carelessness. I am not present and must be in the repair - unfortunately - to accept what the repair shop said. The next day Nama again tried, now it ran reasonably again. Today again sewn - the same problem as the day before. Now she is still required to attend the workshop. I have the abundant quarter uneventful worked as a hobby with the machine, not too much. And it worked just fine. I can also say that I am not a beginners won't have hired and some stupid things with the machine. In this respect I think that it is a mistake in the Nama - but as I said: A W6 he has no errors, it's OK been shipped to the customer. If so, should all devices to which it is guaranteed to never be broken or a warranty claim, because most devices (if not exactly a Monday model) come in tidy condition to the customer. I am now eager to see how everything goes on and will give a further management report here in due course.
2. Report on the machine: After the good pieces back from the master workshop, a protocol was here that Fusselreste were removed (can not be, as I previously felt 100 times dismounted the needle plate and had everything cleaned finest in the hook area, because I thought the error that the machine does not sew, is below the needle plate). Furthermore stood that the Nama was oiled (would not have been necessary, since I only some had the machine for 4 months, and little sewed hat), desweitern stood still in the process that the Nama was repaired on goodwill and not refunded me the shipping be. I must say that in the repair order protocol was a line where I had to give my bank account so that you replaced me the cost of postage, eventually was still more than enough guarantee it. However, far from it, no postage refunds and a wishy-washy "oiled and few fibers" in the protocol. I suspect there was present a completely different error. I can not know it. But this business behavior is very strange. Whether I in Sewing Machine Center Berlin, at Nähwelt flat or Nähpark buy a machine if something arises during the warranty period, the machine will be picked up at home. In W6 which is not feasible, because you kowtowing the hard part for Hermes shop, especially if you are not mobile and the shop is about 1 km away. Class. In my experience, when a still so young machine (4,5 months) I do not want more than the often quoted and thus recruited to think 10-year warranty. Even 2 years warranty appears to have measured the fox. Well, fortunately we have us - the W6 excl. and I - separately. After this theater - no longer trust !!!
