Difficulty to register and log in! Once connected, good radio

I was very upset for 5 days of failing to register my radio Pure One Flow Pure on the site, and therefore not being able to connect to the site to listen to internet radio. The support site was not effective (called a number in France). But much groping, I finally reset the radio and immediately everything worked. The instructions did not mention this manipulation.
In summary, good radio to enjoy a wide selection of stations and recorded programs. CONNECT THE DIFFICULTY MAY DETER SOME PEOPLE!
PRODUCT RATHER EXPENSIVE if we add THE BATTERY CHARGER ESSENTIAL AS ME BUT I AM PLEASED WITH MY PURCHASE FINALLY.