Disappointed by this device and its software

Disappointed by this device and its software

Western Digital My Passport Portable External Hard Drive 2.5 "USB 3.0 / USB 2.0 1TB Black (Personal Computers)
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Customer Review

I do not get to have all the tabs including the Settings tab to secure. Also, my computer recognizes it no longer; I am completely blocked.
As for Customer Service, if it consists solely of a forum in English ... difficult to find a solution.

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