Disconnections via Lan

I try to be brief. At first I had a Sony. However, the can not 5.1 on Amazon Instant Video. That's why I decided on a Samsung. The first 7500 I had was very noisy. I'm really not sensitive but this device was truly unmistakable. Still, there was constantly disconnections with the Amazon Instant Video app via LAN (WLAN untested).
Then the replacement of Amazon (as always very fast - very good). The second player is now much quieter, but also audibly. This time, however, in the acceptable range. With increasing playing time one hears almost no longer him, even if it is directly next to it and the sound muted. Unfortunately, even this player is the problem that the connection in the Amazon Instant Video app from time to time breaks. Sometimes even that does not happen every 10 minutes, sometimes several hours. You just go through the menu, although quite quickly to the desired location, although a break in this incidence is unacceptable. If that would happen every few months time I would have no problem with that. So though it happens almost every film. I have the latest firmware on it and the player depends on Lan at a Fritz box 6360 (cable) with 36 Mbit / s. Streaming from your PC running smoothly. It must be due to the app from Amazon. I hope they improve because after yet, there would be 5 star. Otherwise I am of very satisfied. He is sometimes a bit sluggish to use, but that's really for me a small blemish. Only the Verbindungsabrrüche are unreasonable. I have purchased the player for it and want to use the service sensibly. Otherwise, I'm considering to cancel Prime.
I'll sit down now equal times with Amazon in connection and hope to get not only the usual BlaBla response. If you also have this problem, then you should do that too. Otherwise, what will never change. Many Greetings. Morrison

Ps. The player is set in the Fritz box as "real-time applications." The traffic to and from the player is therefore prioritized. That's all I can really do from my side now.