That's why I've been trying to get more hints at Kathrein. The call I could have give me. Although the problem is indeed discussed in several forums, the service staff has never heard of the problem apparently something. He had no offer for debugging or troubleshooting - perceptible shrug over the phone. The notice of me, that I unfortunately have to return the device, has no longer interested him. My simple recommendation to the Executive Board: performance-related pay for the important customer care centers and pre-training, training, training; the site is far too technology oriented.
In 2012, such an expensive product has to be much better supported and for the smallest clues, convincing solutions to be offered by good employees. Kathrein seems this not to be able - not acceptable for me (product returns). Actually no rating (unfortunately is not).
