DxO TOP Customer FLOP

After an odyssey began with DxO. Or rather with the "Customer"

It should come a patch that eliminates the problems came, also, installed, was not working. Neither the 9 still ran the 10er version.
The woman Precht wrote that she does not believe that I had installed the new version ... Hmm, why she does not think so, subordinated to something a customer?

On asked questions I have received no reply to date. For the 10er version no solution proposal, although I have almost spent a day in order to supply all the necessary files that have been demanded.
I have deleted, reinstalled, deleted registry, deleted Framework, reinstalled everything. Nothing, no response to remedy. The 10er version I replied, the purchase price I got reimbursed.

So only the error in the 9 version. Almost the same scenario, back and forth, a Teamviewersitzung should take place.
Until the came about, there were umpteen attempts, a proper agreement for the purpose of an appointment catastrophic.

Support staff Pascal, a Frenchman apparently.

The meeting took place, then I should download and perform a Toll to uninstall the current NET Framversion. Done, then I should download the version of 4, Note the exe file that this version of the operating system is Bestandtteil therefore not possible.

After the 4 version installed patches should be installed, a quasi led into "nothingness" So himself sought other links referenced french pages of Microsoft. My French is not good ...

Finally, the version of 4, which should be initially installed by uninstalling the current Framework version that yes did not should be installed again.
So install a version, then perform patches, then install the old version again, the shows already where chaos reigns.

Just like here, I wrote after the tests the support back, I got back the link with the 4 version, not to take, so replied that the
do not go, then came a Framework Repair link. The could be carried out even, but nothing changed.

The program is, if it works really great. When a PC funnktioniert which is great too.
But if there are problems, decides finally the customer.
And that's a flop.
Greetings Gerd