Eprotechshop trustworthy

Received the first battery was not working. No holding the Chergé, after fifteen pictures HS battery. I made a claim with Amazon and have been in contact with the seller Eprotechshop. In fact, I was surprised because I do my orders on Amazon and the financial levy on behalf of Amazon. Normally should be the sole contact Amazon. When you buy bread that is your baker who is responsible, it does not return you to our flour supplier or the farmer who grew wheat.
Luckily the Eprotech company located in the UK has performed extremely well and offered two alternatives. Refund or sending a new battery.
So I chose a new battery which now works well.