for now, this is a no-fault: the product arrived bcp faster than estimated it was very carefully packaged and not damaged I just screwed feet below and is operational I wrote by Amazon seller to request a leaflet in French in pdf she arrived two days later, it's great my tests are very good for what I expected: remote control with on / off button remotely from my office I can get on and off remote temperature it is written to the degree and the thermostat is precise electronic and mechanical nonrandom you can set multiple power levels (tjs manually or remote) decision is long enough for me the fan is small and discreet enough it can be left on the timer that automatically shuts after qq hours I will return to the comment there is a pb and see for use in my office because it must still good outside for now !!