Excellent features, large scale, and unfortunately completely unstable, insufficient support

The program has an excellent detection accuracy already with default settings. Included with the excellent PaperPort 14 is included, which allows a very meaningful structured document management. The possibility now secure PDFs and other file formats (ePub) to produce, is particularly positive.

But the fly in the ointment, spoil everything:

The excellent recognition accuracy could only be determined shortly, since the very first day on strike, the program (after correct activation and despite meticulous compliance with the installation instructions and order as well as all other conditions and on a powerful Win7 computer with sufficient RAM).

It installs itself without asking the Cloud Connector as part of OmniPage who likes certainly be useful for many but not for all (not all want to operate cloud computing). He also starts each time at startup and consumes useless resources.

And the worst: A hitherto excellent working installation of voice recognition software Dragon NaturallySpeaking 11.5 from the same manufacturer freezes now a startup.

A written request for the support with a detailed description of the problem is also more than 24 hours after the request is still unanswered.

Conclusion:

For (at least initially inspiring) excellent recognition accuracy and the large scope of supply at a reasonable price I still like to give 5 stars. For the crash and freezing the application itself and other applications from the same manufacturer as well as the rather very sluggish Support I would like to expand the scale into the negative range.

These programs can not be bought, to pursue a hobby, but to productively work with. This should be considered in all marketing-related showmanship as with all the copyright paranoia owed, quite understandable security systems against piracy. Customer interest has to stand in the foreground, and is directed to an easily functioning software. And I see more and more deficits in nuance.

Addendum of 24/09/2013:

If the program is started in disabled network connection (that neither wireless nor wired LAN active / connected), then it works, as well as the aforementioned Dragon installation.
This problem is evidenced by some Internet discussions with Nuance announced without the support was also inclined only in the beginning to take it or to observe the relevant instructions; Instead, they recommended repeat the full Uninstall and reinstall all Nuance applications. Nuance does seem significant problems with the sensitive about copy protection feature to have. I fully understand that a software vendor wants to safeguard against piracy. However, this must not lead to the user, the money paid for the license, the software can not be used because an over sensitive copy causes incompatibilities with other installations.
Once the program is started, the network connection can be reconnected by the way, without causing any damage.