Negative = non-compliance of delivery terms in premium subscription. While delivery was scheduled at home, the carrier has decided to leave the package relay point without a delivery attempt at home! This is the second time this has happened for consecutive orders, and Amazon does not seem very concerned about it (typical response: "Ben must move pick up the package if I cancel the order and refund" or "ah so you want to cancel the premium membership? "). More than deplorable as shopping behavior with a paid service.