First the product is damaged, there is a screw that drags in the dome. Rather than lose several days to exchange it, the dome is disassembled and the repairs. Seen in the forums another comment with a similar problem! The installation of the driver and then the camera startup is also an obstacle course with compatibility problems, Chinese drivers and so on. Then once the unit is installed, the image regularly jumps into the browser requiring frequent refresh to keep the displayed image. Note that it is preferable to use Internet Explorer with ActiveX rather than push with Chrome or Firefox in which the adjustment functions missing. Only positive, fast delivery despite the initial prognosis of 10 to 20 days