I'm so sorry that I make a 1 star rating, but I can not tolerate: "Unfortunately the devs have said that if you have a rooted device this is the most likely cause of this issue and there is nothing we can do to fix it. If you wish to un-root your device and the issue persists we can get your device info and work from there, but we can not assist with rooted devices. " Spinning the matter? A bit of research on root and that would not be so maintained a bullshit.