The tool came directly after a relatively long delivery time by post from Hong Kong. The Dremel bill had to smile, as some advice on the product apparently by Google translator were translated from Chinese. "Give us good stars if satisfied thank you". The tool itself is supplied with some of unterscheidlich large pressure plates that are not really in my opinion all are suitable to close a reasonably valuable clock so I'd be too afraid to produce fracture. Here the question arose as a product that was shipped directly from Hong Kong, can be sent back to the Amazon's length basis. The answer came promptly: "1st possibility: they send product to the UK to our partner transportation they pay and we will refund the purchase price or Option 2: Keep product we pay 50% back and they give the product a good friend you have to be excited" , Well, reimbursed 50% of the purchase price and I'm on the lookout for a good friend who is a "good friend" is such that I take into account that it crushed his favorite watch it. At least I once laughed heartily again! For this, and for the general willingness to solve the problem, I give 2 hard-earned stars.