I bought the phone in spring 2014 for my mother. On the positive side, it fits comfortably in your hand, it has nice large keys and is relatively easy to operate. So a good senior phone. Bad, very bad is that the battery, even though my mother is no "frequent-Telefoniererin" is already defective and invite only one third of the initial capacity decreases. My efforts to get a new battery were, almost without success, since the matching battery BJ LT100010 neither the Internet (even in Europe) still sell at the dealership that this phone was to get a spare part. Panasonic has not on its website, nor in the online store evidence of this phone on, let alone to the necessary battery. Only after many phone calls experienced at Panasonic Hamburg that I can order this battery only (exclusively) the Panasonic Service in Rendsburg! All other service centers not take him! The final layer is then, however, that Panasonic Rendsburg 37.40 euros for this battery (plus shipping 4,80 Euro) demands. This means a replacement - battery makes 50% of the price of a new phone! This is in my opinion extortionate, especially the service, the information on the part of Panasonic, is extremely bad. Never Panasonic, that's for sure.