I received a new product and packaging. All delivered complete: tank and pump. This is a good article as a whole but once the balloon I was astonished at his thinness ... He has no defects, no air loss from the first use but we say that it does will not hold over time because for me the plastic (or rubber or silicone) is not thick enough. Depending on the weight of the user and according to the ball of controlled size, its resistance varies! TO HAVE.