My girlfriend loves these glasses. After learning the hard way with our first ones did the dishwasher is too unforgiving to clean them without breakage, I ordered four more from Voelkner through Amazon. The shipment arrived two days after the order, but one of the four had broken in transit. I Followed Their return instructions and, three days after I dropped the broken one at the post office, I had its replacement. This Time Around, They get cleaned by hand. As awesome as They are at insulating heat from cafe latte, they 're really pretty fragile if you do not pay attention. We recommend them highly.