Great produckt with defects

The Alpine IXA-W404R is in my opinion good radio. Perfeckte support my iPhone and my USB flash drives. The display is robust and in conjunction with the rotary knob easy to use. The radio connections for all sorts of things that you can imagine in a car.
Unfortunately, there are errors in some of these radios. My clock showed so after a few days it would be at 26 clock.
With Alpine you told me to send in the device so that you can load new software.
Since last month then even the pre-outs, I would not work now really sent that thing to repair. I'm curious.